Returns & Refund Policy

I’m a small, artist-owned shop and many items are made to order. Because of that, I don’t operate like a big-box store—but I do want you to love what you receive. This policy explains how I handle returns, replacements, and refunds.

If you ever have a question, you can reach me at: HanncelStudio@gmai.com.

 

1. General Return Policy

 

Most items in this shop are:

• Printed on demand just for you, or

• Delivered as digital files
   

Because of this, I generally do not accept returns for:

• Change of mind

• Ordering the wrong size

• Slight color differences between your screen and the printed product
   

However, if something arrives damaged, misprinted, or defective, I will absolutely work with you to make it right.

 

2. Damaged, Misprinted, or Incorrect Items

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If your order arrives damaged, misprinted, or you receive the wrong item:

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1. Contact me at HanncelStudio@gmail.com within 7 days of delivery.

2. Include:

   • Your order number

   • A short description of the issue

   • Clear photos of the item and packaging
      

Once I review your message, I will usually:

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• Replace the item at no additional cost to you, or

• Offer a refund if a replacement is not possible
   

I may not be able to assist with issues reported after the 14-day window, so please check your order as soon as it arrives.

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3. Non-returnable Items

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The following are non-returnable and non-refundable except in cases of damage or defect:

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• Digital downloads

• Custom-printed apparel (t-shirts, totes, etc.)

• Stickers and small paper goods

• Art prints made to order
   

If there is a printing error, damage, or a quality issue, please contact me and I’ll do my best to help.

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4. Digital Downloads

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Digital products are delivered as downloadable files and are:

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• Final sale

• Non-refundable and non-exchangeable
   

If you receive the wrong file, can’t download it, or the file is corrupted, email me at [your email] and I’ll resend or correct the file.

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5. Art prints​

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Art prints are made to order and printed on high-quality, archival paper.

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Please note:

• I do not accept returns for size, style, or “change of mind.”

• Minor color variations between your screen and the printed piece are normal and not considered defects.
   

If your print arrives damaged or misprinted, please contact me within 7–14 days with photos, and I’ll arrange a replacement or refund.

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​6. Apparel (t-shirts, totes, etc.)

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Apparel items are custom-printed just for you when you order. Because of this:

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• I do not accept returns or exchanges for size, fit, or color preference.

• Please double-check the sizing chart before ordering.
   

If your apparel arrives damaged, misprinted, or with a production defect, email me with photos and your order number so I can send a replacement.

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7. Cancellations

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If you need to cancel an order:

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• Contact me as soon as possible at HanncelStudio@gmail.com.

• I can only cancel orders that have not yet gone into production or fulfillment.

• Once an order has started printing or has shipped, it cannot be cancelled.
   

 

8. Color and Print Variations

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I do my best to show product colors accurately, but:

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• Colors may vary slightly from screen to print based on your device and printer settings.

• Small differences in crop, texture, or color are normal and part of the printing process.
   

These minor variations are not considered defects.

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9. Lost or Missing Orders

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I know how frustrating it is when a package goes missing, and I’ll do my best to help within what I can control.

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Packages marked as “delivered”

If your order is marked as delivered by the carrier but you didn’t receive it:

• Please check with neighbors, family members, your building/office front desk, or mailbox area.

• Wait 1–2 business days in case the package shows up or the carrier updates the status.
   

If it still doesn’t appear, you can contact the shipping carrier directly to open a claim. You’re also welcome to email me at HanncelStudio@gmail.com and I can share any tracking information I have.

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Because I rely on the same tracking information you see and cannot verify what happens after delivery, I am not able to offer free replacements or refunds for orders that are marked as delivered but cannot be located. In some cases, I may be able to offer a discounted reprint or reorder.

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Packages lost in transit (never delivered)

If your order has not arrived and the tracking shows it is stuck, delayed for an unusually long time, or lost in transit:

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1. Email me at HanncelStudio@gmail.com with your order number and the tracking link.

2. I’ll review the tracking, and if the carrier does not complete delivery within a reasonable time or confirms the parcel is lost/undeliverable, I will:
    

• Arrange a one-time replacement of your order at no additional cost to you, or

• Offer a refund if a replacement is not possible.
   

Please contact me within 7 days of the estimated delivery date if your order appears lost so I can help.

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10. How to Contact Me About an Issue

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If there’s a problem with your order, please email:

• HanncelStudio@gmail.com
  Include:

• Your name

• Order number

• Photos of the issue (if applicable)

• A brief description of what happened
   

I truly appreciate your support of an independent artist, and I’ll always do my best to respond with care and find a fair solution.