Privacy Policy

Welcome to Hanncel Studio (“we”, “us”, “our”).
We care deeply about your privacy and are committed to handling your personal information with care, transparency, and respect.

This Privacy Policy explains what information we collect, how we use it, and what choices you have when you visit hanncelstudio.com (the “Site”) or make a purchase from us.

By using this Site, you agree to the practices described in this policy.

1. Who we are

Hanncel Studio is an artist-owned shop offering art prints, digital downloads, and related products and services.

Website: hanncelstudio.com
Email: hanncelstudio@gmail.com
Location: Based in US, serving customers worldwide. Currently, transitioning to Mexico.

If you have any questions about this policy, you can contact us at hanncelstudio@gmail.com.

2. Information we collect

We collect information that you provide directly and some information automatically when you use our Site.

a) Information you provide directly

When you:

Place an order
Create an account (if enabled)
Join our email list
Fill out a contact form
Request support

we may collect:

Name
Email address
Billing address
Shipping address
Phone number (if provided)
Order details (products purchased, total amount, etc.)
Messages or notes you send us
Payment information

We do not store your full payment card details on our servers. Payments are processed securely through third-party payment processors (such as Stripe, PayPal, or the payment system integrated with our website platform). Those processors handle your card information under their own privacy and security policies.

b) Information collected automatically

When you visit the Site, we may automatically collect:

IP address
Browser type and version
Device type
Pages viewed and time spent on the Site
Referring website (how you found us)

This information is typically collected through cookies and similar technologies to help us understand how visitors use the Site and to improve the experience.

3. How we use your information

We use the information we collect to:

Process and fulfill your orders (including shipping and order confirmations)
Communicate with you about your purchase, delivery, or support requests
Send you emails if you’ve opted in to our newsletter or updates
Improve our website, products, and customer experience
Detect and prevent fraud or misuse of the Site
Comply with legal obligations (such as tax, accounting, and record-keeping)

If you join our email list, we may send you:

Updates about new products and collections
Special offers or promotions
Occasional behind-the-scenes or studio news

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us.

4. Cookies & similar technologies

Our Site may use cookies and similar technologies to:

Keep track of items in your cart
Remember your preferences
Understand how visitors use the Site
Improve performance and user experience

You can usually control cookies through your browser settings (for example, blocking or deleting them). Please note that disabling cookies may affect how some parts of the Site function (such as the shopping cart).

5. Sharing your information

We only share your personal information with third parties when it is necessary to operate the shop and provide our services, or when we are legally required to do so.

We may share information with:

Website platform / hosting provider – to run the Site and store order data securely
Payment processors – to process your payments securely
Print and fulfillment partners – to print and ship your order
Shipping carriers – to deliver your packages
Email service providers – to send order updates and newsletters (if you subscribe)

We do not sell or rent your personal information to third parties.

If required by law (for example, to comply with a legal request or protect our rights), we may disclose information to authorities or legal representatives.

6. Data retention

We keep your personal information for as long as necessary to:

Complete your orders
Provide customer support
Meet legal, tax, or accounting obligations

Order-related data may be kept for several years as required by law in our jurisdiction.

If you would like us to delete certain information (where legally allowed), you can contact us at hanncelstudio@gmail.com.

7. Your rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

Access – Request a copy of the personal data we hold about you.
Correction – Ask us to correct or update inaccurate or incomplete information.
Deletion – Request that we delete your personal information, where legally allowed.
Restriction – Ask us to limit how we use your information in certain circumstances.
Objection – Object to certain types of processing (such as direct marketing).
Withdraw consent – If you’ve given consent (e.g., for marketing emails), you can withdraw it at any time.

To exercise any of these rights, please contact us at hanncelstudio@gmail.com with your request. We may need to verify your identity before acting on your request.

8. Email marketing

If you choose to join our email list (for example, by checking a box at checkout or subscribing through a form), we will use your email address to send:

Updates about new products
Special offers
Occasional studio or project news

You can unsubscribe at any time by:

Clicking the “unsubscribe” link at the bottom of any marketing email, or
Emailing us at hanncelstudio@gmail.com and asking to be removed.

Unsubscribing from marketing emails will not affect transactional emails related to existing orders (order confirmation, shipping updates, etc.).

9. Children’s privacy

This Site is not intended for children under the age of 13 (or the minimum age in your region). We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Security

We take reasonable steps to protect your personal information, including using secure connections (HTTPS) and working with reputable payment and service providers.

However, no method of transmission or storage is 100% secure. While we do our best to safeguard your data, we cannot guarantee absolute security.

11. Third-party links

Our Site may contain links to other websites (for example, social media, articles, or partner sites). We are not responsible for the privacy practices or content of those external sites.

We encourage you to read the privacy policies of any third-party websites you visit.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will update the “Last updated” date at the top of this page.

Your continued use of the Site after changes are posted means you accept the updated policy.

13. Contact

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact:

Hanncel Studio
Email: hanncelstudio@gmail.com